Shipping Policy
Our goal is to give our customers the longest expiration dates possible. But we think of our “short-dated stock” as having a date of at least three months from now. If you need a stock with a longer expiration date, please email or call our office before making your order to ask our customer service team what expiration dates we have in stock right now.
Phone number: xxxx xxxx xx
Email address: info@Bellebrisk.com
Australian Orders made before our cut-off time are sent out the same day for standard delivery, which usually happens between 7 and 10 a.m. (depending on how much stock we have).
Singapore and Hong Kong Orders made after the deadline are sent out the next business day.
They are Singapore Post and UPS. All of our packages can be tracked, and you’ll be notified by email and text.
DPD: All packages going to or from the EU and the Far East are sent with DPD. It will arrive in 5–7 business days in the EU and 7–10 business days in the Far East.
UPS or Parcel Force: If DPD can’t deliver the goods to certain countries, we use other couriers. Shipments around the world generally take 7–10 working days.
Delivery Time and Tracking
The next day after your order is shipped, you will get an email and text message with your tracking number. Please look for this in the afternoon after all the packages have been picked up, packed, and processed.
Please keep in mind that you are in charge of paying all import duties and taxes that come up when our services are used outside of the USA. We will not do any estimates or guesswork on this matter.
Please keep this in mind: YOU, the customer, are in charge of checking your country’s import rules before making your order, and YOU are also responsible for any import fees that your country sets. Please ask the people in charge in your area for more details. Because of Brexit, some EU supplies may be much later than planned, which is out of our hands.
You will be charged for any changes that need to be made to deliveries if a package goes missing or is brought later than planned. Some of these changes are address, location, and time slot changes, but they are not limited to those.
Bulk Orders for Botollium
For bulk product orders, please reach out to our customer service team at info@bellebrisk.com. Our team will provide you with quotes and guide you through the wholesale ordering process.
Once wholesale orders are placed with our customer service representative and payment has been completed and processed, they are non-refundable. It will also encompass any orders that have been partially shipped. It is a result of the stock being ordered specifically for you, our valued customer. Wholesale orders submitted through email to our Customer Service Representatives do not qualify for free delivery. We advise arranging your collection once your order has been confirmed as ready by our Customer Service team.
UNRECEIVED ITEMS / ORDER DISCREPANCIES.
If your parcel has arrived and you find that your order is incomplete, please reach out to our customer service team promptly via email at info@fillerworld.com. Please reach out to us within five working days of the delivery date so that we may investigate with our couriers. Kindly provide the ORDER ID numbers along with any supporting documentation that may assist in the investigation process. Please be advised that if you do not reach out to us within the five working days timeframe, we will not be able to honour any refund or voucher code under any circumstances.
Cold Chain Deliveries
The customer will be responsible for any deliveries that do not succeed, including collections from pickup locations or instances where the driver has attempted to deliver to the specified address within the designated delivery timeframe. Kindly be advised that returns on cold chain items are not accepted unless they are found to be faulty upon delivery. Refunds or re-shipments will not be provided if your delivery does not succeed for any reason.
Missing or Undelivered Packages
If your parcel has not arrived or you believe it may be lost, please reach out to us immediately via email at info@bellebrisk.com.
Kindly provide comprehensive details, including the ORDER ID number(s).
Please reach out to us within 14 days from the dispatch date, including weekends. Contacting us outside of this time frame will prevent us from processing a refund, as our couriers enforce a 14-day policy from the dispatch date for claims. Consequently, we must comply with their procedural guidelines, which are beyond our control.
An investigation will be initiated with our courier, which may take up to 6-8 working days to complete. Upon the completion of a thorough investigation of your delivery by our courier, we will promptly notify you via email with the results. Refunds or replacements will not be issued until the courier’s investigation has been finalised. Upon confirmation from the courier that the parcel is “LOST,” we will reach out to you to facilitate a refund or replacement.
Hotel and Apartment Deliveries
Suppose your parcel is delivered to a location other than a business or residential address, such as a hotel or apartment complex, and the reception team accepts and signs for the parcel on your behalf. In that case, we cannot assume responsibility for any loss if the item goes missing.
If your goods are delivered to reception and you have not received them, we will do our best to assist you in determining their location. However, if the courier can provide proof of delivery to the reception desk, it will be your responsibility to coordinate with the reception team to locate your goods directly.
Orders that include pre-orders
When you place an order with us that is divided into two shipments (one being a pre-order), the available stock will be dispatched first. The pre-order will commence once the stock is available.
Please clarify why I am being charged for shipping on two separate occasions.
Shipping charges will be applied twice due to the order being split. Consequently, we will dispatch the available stock immediately, while the “pre-order” stock will be sent once it is available. It will result in two distinct shipments using your selected courier.
Kindly be advised that we are unable to ship the orders in the same box for insurance reasons.
Kindly be advised that shipping costs are non-refundable when your order includes a pre-order item, which also applies to any promotional free delivery offers available on the website.
For any enquiries or issues, please reach out to us at info@bellebrisk.com. We are committed to addressing your enquiries and requests with promptness and efficiency.
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